Interviewing the subject matter experts (SMEs): Once you have mapped out the main contents of your documentation, you can use this overview to interview the subject matter experts (such as the developers). A mind map creates a visual overview before you start the actual interviewing and writing.Ĥ. With a mind map you can develop the topics that your documentation will include, which will later be the table of contents. To map out all the different user scenarios, functionalities and to answer the user’s questions, you can use a mind map. Map and plan the document: As software can be quite complex, its technical information will be extensive as well. Documentation for the backend of the web portal of a healthcare institution has different users than the end-user of health care that just wants to upload reclamation documents at the front end.ģ. ![]() He/she defines the text! Find out what the level of expertise is of the users and what terminology is familiar to them. Your audience should always be at the top of your mind. Understand who the user is: The most important step in the process is to understand who the user of the user guide is. You then start with defining the document type, subject area/content, goal, scope, and intended audience.Ģ. Define initial requirements: The project starts when the software guide is requested from you boss or colleague. ![]() To help you get the most out of our user manual template, we’ll quickly discuss the software user manual development process:ġ. In this article, I will tell how the writer of user guides can use a User Manual Template Mind Map to create software documentation that your users will love to use.
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